Shipping policy
PROCESSING TIME
All orders are processed within 1–2 business days after payment confirmation.
Each item is carefully prepared and inspected before shipment to ensure it meets VERGRE quality standards.
During peak periods or promotional campaigns, processing may take up to 3–5 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.
If you do not receive this email, please check your spam folder or contact us at support@vergre.com.
SHIPPING TIME
We offer worldwide shipping.
Estimated delivery time:
9–16 business days (standard shipping)
Please note that delivery times may vary depending on your location and local carrier conditions.
CUSTOMS, DUTIES & TAXES
Orders shipped internationally may be subject to customs duties, taxes, or import fees.
These charges are determined by your local customs authority and are the responsibility of the customer. VERGRE does not cover or estimate these costs.
If a shipment is refused due to unpaid customs fees, the order will not be eligible for a refund.
DELAYS
While we work with trusted shipping partners, delays may occasionally occur due to factors outside our control, such as:
- Carrier delays
- Customs processing
- Incorrect shipping information
VERGRE is not responsible for such delays, but we will always assist in resolving any issues where possible.
LOST OR DAMAGED PACKAGES
If your package is lost, damaged, or has not arrived within a reasonable timeframe, please contact us at support@vergre.com with your order number.
If a package is confirmed lost, we will arrange a replacement.
If tracking shows delivery, the case will be reviewed before further action is taken.
You can contact us at support@vergre.com
Support is available 7 days a week
Phone Number: +370-62-99-71-11
From 6:00 AM to 5:00 PM (Pacific Time)